Incident Investigation & Root Cause
Find what happened. Fix what matters.
Good investigations aren't about finding someone to blame. We focus on the facts, contributing factors and root causes, then turn what we learn into corrective actions that make sense.
When something goes wrong, you need the facts, not blame. We run structured investigations, apply TapRooT®‑informed root cause analysis where appropriate, and deliver corrective actions that actually prevent recurrence.
Who this is for
Owners needing independent support
Supervisors who want to learn by doing
Teams with repeat events they need to stop
Outcomes
Clear sequence of events and causal factors
Practical corrective actions with owners & dates
Lessons learned for crews and leadership
What’s included
Scene information & evidence review
Interviews & chronology
Root cause analysis (TapRooT® principles where suitable)
Corrective action plan & verification approach
Briefing materials for leadership/clients
Process
Intake & containment checks
Fact‑finding and interviews
Analysis & recommendations
Briefing & follow‑through
Add‑ons
Supervisor training on investigations, refresher toolbox talks, KPI tracking
A few things you might be wondering
When should we bring in an outside investigator?
An outside investigator can help when an incident is serious, complex or would benefit from an independent perspective. We can also support internal teams that need additional investigation capacity or expertise.
What does an incident investigation include?
The scope can include evidence gathering, interviews, documentation review and contributing-factor analysis to understand what happened and identify practical corrective actions.
What do we receive when the investigation is complete?
You’ll receive a clear investigation report documenting the findings, contributing factors and recommended corrective actions, giving your team a practical path forward.